How to Choose the Right Moving Company: What to Look For
When the moving process becomes overwhelming, it’s time to reach out to a professional moving company. Reputable movers simplify the process, providing peace of mind as your precious belongings are packed away and shipped from one location to the next.
However, not all moving companies are created equal. From finding someone who understands local regulations to making sure you stay within budget, careful research is the key to choosing a moving company. In this blog, we’ll cover the most important signs of a reliable moving company, so you can avoid hidden fees, broken items, and other headaches.
Stress-free moving is possible!
1. Review The Moving Company's License and Credentials
The first step toward finding the right moving company involves a bit of research, but don’t worry, we’ve outlined a few key things you should always look out for. For instance, the Better Business Bureau (BBB), is a great initial resource, showing the company’s accreditation and rating.
Licensing is also crucial. If you plan on moving between states, interstate moving companies require a special number issued by the Department of Transportation. This DOT number serves as the moving company’s license, as it helps states identify legal commercial vehicles that transport passengers or haul cargo on the road. Thirty-three states also require DOT numbers for in-state moves, so be sure to research your specific state’s policies beforehand.
Luckily, you can easily check the legitimacy of DOT numbers here.
2. Trust Reviews and Recommendations
When searching for a reputable moving company, trust others who’ve had experience with the process. Friends, family, and coworkers can all offer recommendations. Real estate agents are a great resource or referrals. You should also look for online reviews. Google Reviews and ratings from other third-party sources are ideal, as these non-biased perspectives reveal the company’s tendencies and priorities.
3. Follow the Rule of Threes
Before hiring movers, you should compare at least three quotes. Comparing and contrasting helps you determine what an accurate estimate looks like, and will also highlight which moving companies best fit your budget and moving needs. We specifically recommend actual, in-person inspections, as they lead to more accurate quotes. Avoid moving companies that have hidden or extra fees.
4. Assess Insurance Coverage
Most movers have insurance and valuation protection, but not all coverage is equal. For example, if you work with a mover that outsources much of the process, different parties can avoid accountability. Instead, companies with an in-house moving team are more reliable.
Reputable moving companies also often offer multiple coverage options, including basic coverage with no extra cost and fully-insured protection. Ask for written proof of any option you’re presented with, and check with your homeowner’s or renter’s insurance to see if they offer supplemental moving protection. Lack of insurance coverage is a clear red flag.
5. Determine Packing Costs
Many professional movers also include packing as part of their moving services, at varying costs. Some bundle the cost of packing into a full-service package, while others choose to charge extra based on personalized flat rates or hourly rates. Ensure your chosen mover is willing to break down the cost, especially for moving supplies like boxes, tape, and padding.
If you decide to do your own packing, ask about how that may impact your insurance coverage and how you can keep your items protected.
6. Discuss As Many Details as Possible
It’s easier to find the best moving company for your situation when you’re upfront about your needs. Need help with sorting and assembling items, or heavy lifting? Being honest about the services you want may increase your written estimate, but it’s better than glossing over the details. After all, you’ll be far less pleased receiving extra fees after the fact.
Here are some questions we recommend asking for the most accurate estimated cost:
- What kind of protection do you offer for my belongings?Receive written confirmation and information about the company’s valuation coverage or full replacement
coverage. - Can I pack my own boxes, and will they still be covered?Some movers limit liability for self-packed items, so ask how packing yourself effects insurance claims.
- Are there items you can’t or won’t transport?Confirm what moving inventory is allowed, as many companies don’t work with hazardous materials (gas cans,
batteries, or light bulbs, etc.) - Do you charge extra for stairs, long carries, or narrow access?These “access fees” are common for both long-distance and local moves, but should be disclosed upfront.
- What is your cancellation or rescheduling policy?Life happens—knowing your options helps reduce stress if your timeline changes.
7. Learn How To Spot Scams and Red Flags
From hidden fees to outright fraudulent activity, some moving companies are simple scams designed to take advantage of already vulnerable customers. Luckily, all it takes is a little know-how to avoid these shady scammers.
Here are some of the biggest red flags to look out for—and how to protect yourself:
- Look for valid licensing and insurance: A trustworthy mover will provide DOT numbers, state licenses, and proof of insurance. If they dodge the question, move on.
- Avoid large deposits: Trustworthy movers never demand cash upfront, especially in large sums. Reliable movers charge on delivery, and you should use a credit card for fraud protection.
- Examine the company name: Scam companies love name games, as they can dodge complaints by operating under several at once. Always verify a business’ name, local address, and phone number before working with them.
- Avoid blank moving contracts: Never sign an incomplete contract. Legitimate movers will always provide full inventory of your items, clear pricing, and written terms.
- Don’t fall for lowball quotes: This is a common scam where companies start by offering an unrealistically low estimate, only to drastically raise the total cost after items are loaded.
- Be cautious of late or missing deliveries: Many moving companies experience delays, but when you face persistent excuses instead of clear communication, it could be indicative of a disappearing act.
- Open boxes right away: You typically have nine months to file a damage claim, but you should still check for issues on moving day and note them on the bill of lading before signing.
Choose Pack N Move For Your Next Relocation
When comparing different moving companies, Pack N Move stands out for clear, upfront services free from hidden fees or vague pricing. We work hard to make the whole process stress-free, so you can settle into your new location with ease. From expert packing and unpacking to careful transit, we’re committed to making sure deliveries are intact and on time, every time.
Contact us today, and we’ll provide a free quote or estimate. We’ll reach out to you as quickly as we can to help provide more tips and begin planning your move.